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Customer,
Strategy &
Tax Design

Jonathan smiling

An introduction from our Director General

Thanks for your interest in Customer, Strategy and Tax Design.

We’re passionate about helping individuals and businesses get their tax right. We’re committed to tackling legislation and policies where they don’t pay their fair share. It’s a very exciting time to join our growing community, with access to one of the biggest data platforms in UK government, unrivalled by our private sector counterparts.

Our team are at the forefront of developing new policies and creating valuable legislation, helping HMRC deliver its Strategy.

We’re a supportive team, committed to looking after your development and wellbeing. Our training will help you deliver new skills, expertise and obtain recognised qualifications.

Jonathan – Customer, Strategy & Design – Director General

colleagues working at a shared desk space with laptops.

Who we are

Customer, Strategy and Tax Design (CS&TD) sits at the heart of HMRC and lead on HMRC’s strategy, policy, guidance, analytical, customer, business architecture and design functions.
In CS&TD, we work to build a trusted and valued, modern tax and customs department.

A man and woman sat at a table talking

What we do

As well as designing the tax, payments and customs system, we also

  • focus on customer experience to improve the system
  • use professional expertise and analysis so that HMRC can bring in maximum revenue, make payments, and assure the system’s integrity
  • lead delivery of policy changes, and use our expertise to improve design for the future
  • have roles that are exciting and challenging, with opportunities to innovate, collaborate and develop

Our professions within CS&TD

The Civil Service is grouped into professions, the role you undertake determines which professions you’ll belong to, and this could change if you move role. Your profession offers networking opportunities, career routes, training and development programmes – and a real sense of belonging.

Within CS&TD our professions are:

Currently there are approximately 17,500 tax professionals working in HMRC. The tax profession offers you the opportunity to work in roles in business areas across HMRC, at various grades, spanning locations across the UK.

OD professionals in the Civil Service are people who serve citizens or businesses, or anybody in a role supporting people doing that, either at home or abroad; the ODP keeps the country running.

Policy Professionals in HMRC work in partnership with teams across the department and with the Treasury to develop new tax policies.

There are many roles in the project delivery profession, all varied and interesting, involving implementing new projects.

Our financial services are vital not only to the everyday running of HMRC but to building the Department’s future as a trusted, modern tax and customs department.

colleagues sat talking

Our directorates

CS&TD is made up of a number of directorates each leading on the different components that contribute to the work we deliver. Each of our professions are linked to the separate directorates.

See how our directorates form the structure of CS&TD and what they do.

Group of colleagues in an office space smiling and chatting

Meet the team

Discover what it’s like to work within Customer, Strategy and Tax Design in our ‘Day in the life of’ blogs and videos.

A photo of Jim. He has a shaved head and is wearing a dark suit with a pastel coloured shirt.

“HMRC are going through an exciting time as we undertake a major transformation to modernise our organisation and deliver even better services for our customers. We are embracing new technology to deliver cutting-edge digital services, to make our jobs easier and to make us feel more connected.”

Jim Harra
HMRC Chief Executive and Permanent Secretary

Start your HMRC journey today by looking at the vacancies we have available.

Discover more about what we do, our business areas and life at HMRC.

Ask our employees questions for an insight into what it’s like to work at HMRC.