What are Civil Service Behaviours?

The Civil Service Behaviours are one element of the Success Profile.


The Civil Service Behaviours are one element of the Success Profile. These are the things that people do that result in effective performance.  An example of a Civil Service behaviour is ‘Making Effective Decisions’.

For some jobs you will be asked to consider the specific behaviours that are important for the job (these will be detailed in the job advert). Behaviours can be assessed in a number of ways and at various stages of the recruitment process.  At the application stage, you may be asked to give examples of how you have demonstrated a particular behaviour. This might be at work or somewhere else such as work experience, volunteering or in connection with a hobby.

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Success ProfilesBehaviours

How to provide evidence of a behaviour

Please take your time to read and understand the Civil Service Behaviours.  This will provide you with an overview of the behaviours and give you a greater understanding about what we are looking for in the job. 

Think about everything you have done and achieved which relate to the specific behaviours you are being asked for. The more recent your examples the better, but you don’t necessarily have to make all your examples work related. You can also include achievements from outside work, for example in a voluntary capacity. You must choose examples that enable you to describe specific things you did, not what your team did or what your work area did. Think of examples that: 

  • clearly demonstrate the behaviour and the details that underpin it. 
  • will allow you to explain in some detail what you personally did
  • had positive results, although less successful examples can be used if you can demonstrate the lessons learned and how errors would be avoided in future

Using the STAR model (Situation, Task, Action, Result) may help you present your evidence.

Could an apprenticeship be right for you?

An apprenticeship puts you in a paid position whilst allowing you to study for professional accreditation.

Read about Civil Service Apprenticeships

Back to Success Profiles

Return to our list of Success Profiles information to watch the guidance video and see tips on how to write your personal statement.

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