At the Department for Work and Pensions, our people are at the heart of everything we do. They’re the problem‑solvers, the innovators, the carers and the collaborators who help millions of citizens every day.
From digital specialists to frontline colleagues, apprentices to experienced professionals, our teams bring diverse perspectives, skills and life experiences – all united by a shared purpose: to make a real difference to people’s lives. On this page, you’ll meet some of the individuals who shape our community, drive our mission, and show what working at DWP truly means.
Francine is proud
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- I'd had this picture in my head of a Civil Servant in a bowler hat with their wee briefcase, and it's not like that at all.
- I was a benefit claimant. I grew up the child of benefit claimants.
- It's people like me and people like us that work for DWP and that's how we can, you know, give a good service to our claimants because we can put ourself in their shoes.
- When I look back I think, "Wow, I work here!". You know, I work for the Government and I'm helping people that are in the situation that I was in.
- I'm very proud of myself.
Age isn’t a barrier for Ranjit
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- You can never stop learning. They never look at the fact that you're over 50 or, you know, you might be heading towards retirement, there is no age barrier in DWP
- So I never feel that I should stop progressing or learning or stop being ambitious. There isn't a cut off point.
- If you want to do something in the Civil Service, and you have a passion for it, that passion is nurtured.
- I think the sky's the limit because you could be next Perm Secretary if you wanted to be, yeah
At DWP, we’re committed to building a workplace where everyone feels valued, supported and able to thrive.
Our people bring a wide range of backgrounds, experiences and perspectives, and we’re proud of the richness this diversity brings to our work and the communities we serve. Through our staff networks, inclusive policies and a culture that encourages every voice to be heard, we’re continually working to ensure DWP is a place where everyone belongs and can reach their full potential.
From Apprentice to Leader: A Decade of Growth
Ten years ago, I walked into the Civil Service as a brand new apprentice. It was a huge step for anyone but for me, it felt even bigger. I was born in Poland and only came to the UK when I was 10. No matter how long you’ve lived here, there’s always a part of you that remembers where you started, and sometimes you can’t help but wonder if you’ll fit in. Joining not just any workplace, but a government department and starting a qualification on top of that, was overwhelming. The day I completed my apprenticeship was one of the best feelings I’ve ever had.
Apprenticeships have always been something I’m deeply passionate about. They’re not just a route into a job, they’re a way to grow in confidence, build skills, and change the course of your career.
Now, I’m proud to say I’m working for the DWP as Head of Apprenticeship Programmes, procuring high quality providers and working in a department that leads the way and role models best practice in the apprenticeship space.
It’s a reminder that growth doesn’t always feel dramatic, but every step, every challenge, every goal achieved, adds up to something amazing.
Justyna
Driving Change That Matters – for Our Customers and My Family
My team makes sure that policy leads have a clear understanding of what needs to be done to meet the milestones set by our ministers, as well as seeking agreement across government, where needed, to move things forward.
I also work with publishers to deliver a full suite of accessible versions of the White Paper. We want to make sure that the people we’re aiming to help can read, listen, or visualise what we’ve worked so hard to bring together. My team is fantastic. All of us are passionate about wanting to make a difference to the lives of our customers.
I couldn’t be prouder of the fact that I am helping to set things in place that will allow people like my son, Robson, to become more independent as they become an adult.