Working for HM Revenue and Customs
Tax is a fact of life and it’s what keeps the UK running. It pays for hospitals, schools and other public services. We calculate and collect the tax and duties that people and businesses pay.
Putting our customers and people first
We are one of the country’s largest employers, with around 58,000 people working across the UK. Here, you could be helping customers with their tax queries, designing cutting edge digital services, tracking down international tax avoiders or making sure trade flows smoothly in and out of the country.
Whatever your role, you’ll be amongst people with an incredible range of skills and experience. Our strength as an organisation is in our diverse people, ideas and backgrounds, and the inclusive working culture that brings us together.
But it’s not just what we do, it’s how we do it. Almost everyone comes into contact with us at some point. This makes customer service central to everything we do. In fact our work is as much about people as it is about money.
As a mum to an eight-year-old, it is challenging to find any time to dedicate to my own learning and development while working full time. A Policy Apprenticeship at HMRC has given me the ability to do just that and keep that important balance between work and home life.
We generated £627.9 billion in revenue for UK public services and other government priorities
We’re digital leaders: 80% of our customers are satisfied with our digital service
We employ around 58,000 people full-time across the country
One of my key highlights whilst working at HMRC has been volunteering as a Business Ambassador within local schools. By offering me this opportunity, HMRC have enabled me to develop my skills and experience, through leading and facilitating employability workshops for students.
When you join us, we’ll give you the training and support you need to progress in your career, including:
- shadowing and on-the-job learning
- access to mentoring and coaching
- secondments across government
- maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid, and paternity leave of 2 weeks full pay.
Where we’re headed
We have one of the biggest and most dynamic IT operations in Europe, and aim to be among the most digitally advanced tax authorities in the world. To get there, we want to hire passionate people to join our brilliant teams already working with us across the UK.
We have a range of exciting Customer Service opportunities up and down the country. Click here to find out more.