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Our Apprenticeships

We pride ourselves on our learning and development offers and the support we can provide. 

Our Surge and Rapid Response Team apprenticeship roles are within ODP.

Take a look at our videos find out what it’s like to work within this profession.

Working in Operational Delivery Profession (ODP)

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Our Level 3 Operational Delivery Apprenticeship scheme is a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification.

Our apprenticeship journey takes up to 16 months to complete. The apprenticeship involves completing Level 2 and Level 3 qualifications. In addition, apprentices also complete a work-based project, portfolio and final presentation. To ensure our apprentices are supported throughout their learning journey, they are given 2 learning days a month.

Our Operational Delivery Apprenticeships are part of the largest profession in the Civil Service. ODP’s 200,000 members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and abroad. They help to make HMRC a great place to work.

When you join us, you’ll embark on a tailored training programme designed to help you get up to speed with the world of HMRC and the Surge and Rapid Response Team. From call handling to managing customer information, your training will give you all the tools and skills you need to do a brilliant job.

We’re committed to investing in you and your development. Throughout your time at HMRC, you’ll have access to regular learning sessions, webinars from a range of cross-sector providers, mentoring and help and assistance from your friendly colleagues.

We welcome applications to our apprenticeships from eligible candidates of any age (subject to the school leaving age).

If you are already completing or have previously completed any other apprenticeship or further/higher education programme, including degree level qualifications, you may not be eligible to undertake an apprenticeship with us.

This is because you can’t undertake another apprenticeship or be receiving any other Department for Education (DfE) funding during or previous to this ODP apprenticeship.

Man smiling in a big comfortable yellow chair

“As an apprentice within HMRC and the wider Civil Service, you’ll have a first-rate opportunity of working in an energetic and transformative organisation while gaining an internationally recognised qualification.”

Surge and Rapid Response Team (SRRT)

Start your HMRC journey today by looking at the vacancies we have available.

Discover more about what we do, our business areas and life at HMRC.

Ask our employees questions for an insight into what it’s like to work at HMRC.

Find out about Surge and Rapid Response Team and the work involved.