HMRC – The Surge and Rapid Response Team

Delivering across the Civil Service, our Surge and Rapid Response Team work flexibly in other government departments to support them to deal with peaks in service demand.

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Who we are

The Surge and Rapid Response Team (SRRT) is the emergency response team within the Civil Service. Deployable across all government organisations, SRRT provides operational support for planned peaks in demand, unplanned demand and provides a crisis response for unforeseen events.

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What we do

While the team is based within HMRC, SRRT supports any government department or agency to manage their predictable annual peaks in demand and respond to unexpected crises, known as work deployments.

SRRT is proud to deliver high levels of service and has made a considerable positive impact in all its deployments. It has proven to be an adaptable, flexible and skilled cross-government resource.

SRRT’s experience in customer service roles across government departments and priority areas allows them to be deployed swiftly and flexibly. Security checks and specially designed contracts allow SRRT staff to be deployed anywhere in the UK and on rare occasions abroad, sometimes at short notice.

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What you’ll be doing

Kick-start your career with full training and support, no previous experience is required. All we ask if that you bring your enthusiasm, a helpful attitude, and a willingness to learn. From day one, you’ll be part of a friendly and supportive team that’s invested in helping you grow and reach your full potential.

Tasks will include:

Answering inbound calls and making outbound calls to assist customers.
Managing casework and data processing using various IT systems.
Occasionally engaging with customers face-to-face when required.
Adapting to urgent tasks, which may involve travelling at short notice.
Communicating effectively and working independently in a dynamic environment.

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“I love the fact that what we do really makes a difference to our customers’ lives. Surge also gives you so many opportunities to develop and learn a host of skills, setting you up for a successful career in the Civil Service and beyond.”

Madeleine, Surge and Rapid Response Team