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Example question: work-based scenario
The actual test uses video and audio content. This example shows you how to rate the effectiveness of different actions.
Scenario
You are leading a team on a National Survey project that shares IT equipment with another department. A team member, Kamala, approaches you to discuss the use of the equipment.
Kamala: “Recently our team has been unable to use the IT equipment for our project as the other department has been booking a lot more time with it. I hear that they have recently undertaken more work, which means they’ve booked more time with the equipment. There are also some other teams that have similar equipment that isn’t in use right now.”
Task
Rate the effectiveness of the following actions using this scale:
- Counterproductive: an unacceptable action that would make the problem worse
- Ineffective: A poor action that would not help
- Partially effective: A useful action that would be of some help
- Effective: A good action that would help resolve the situation
Action A. Contact the manager of the other department and request that they find alternative IT equipment.
Correct rating: Ineffective
Explanation: This restricts the use of shared IT equipment, but the other team may be able to acquire additional resources. It does not look for a collaborative solution.
Action B. Speak with the manager of the other department about your concerns, and share a contact who has similar IT equipment that is currently underused.
Correct rating: Effective
Explanation: This holds an open dialogue with the other manager and provides a constructive, actionable alternative.
Action C. Ask your colleagues to tell the manager of the other department that your project takes priority.
Correct rating: Ineffective
Explanation: This may free up some resources, but it places the burden on your colleagues rather than solving the issue.
Action D. Ask your colleagues to book as much time as possible with the equipment to make sure the project is done.
Correct rating: Counterproductive
Explanation: This limits the work of the other team and does not open dialogue. It creates conflict rather than resolving the resource issue.