HM Revenue
& Customs

The Surge and Rapid Response Team

Delivering across the Civil Service, our Surge and Rapid Response Team work flexibly in other government departments to support them to deal with crisis situations and peaks in service demand.

Who we are

The Surge and Rapid Response Team (SRRT) is a unique team within the Civil Service, dealing with peak demands and priority incidents across all government departments. This means that their workload is varied and can change at short notice.

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What we do

While the team is based within HMRC, SRRT supports any government department or agency to manage their predictable annual peaks in demand and respond to unexpected crises, known as work deployments.

SRRT prides itself on delivering a high level of service and has made a considerable positive impact in all its deployments. It has proven to be an adaptable, flexible and skilled cross-government resource.

SRRT’s experience in customer service roles across government departments and priority areas allows them to be deployed swiftly and flexibly. Security checks and specially designed contracts allow SRRT staff to be deployed in the UK and abroad sometimes at short notice.

SRRT bring their experiences of cross-departmental working with various areas, helping to identify and promote best practice and deliver excellent customer service across the Civil Service.

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The role of our SRRT officers

Find out more about the role of our officers, what they do, and what we look for when hiring.

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Where are our SRRT colleagues based?

We have colleagues located within 11 of our hubs throughout the UK.

Our apprenticeships

Read about our Level 3 Operational Delivery Apprenticeship scheme.

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Working for Surge means that no two days are ever the same. I love the fact that what we do really makes a difference to our customers' lives. Surge also gives you so many opportunities to develop and learn a host of skills, setting you up for a successful career in the Civil Service and beyond.

Madeleine Surge and Rapid Response Team (SRRT)