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Digital Blogs

Find out more about the work our Digital team does and the impact this has by reading our blogs.

Two women, Olivia and Jemima, working together on a whiteboard

Meet our Service Designers

Learn more about the role of a Service Designer in our User-Centred Policy team from two former Fast Streamers who have recently joined HMRC’s Policy Lab.  

Headshot of HMRC employee, Jeremy. He is standing outside with trees in the background

Meet the Digital, Data & Technology team

Deputy Director for Product and User-Centred Design, Jeremy, shares his insights on the work the DDaT team do.

Innovation in tax

Read our blog from Autumn, Senior User Researcher, who explains how innovation fits into the work we do here at HMRC.

Photo of Alfie. He is wearing stylish glasses and a dark suit, with a pastel-coloured shirt.

Open banking payments at HMRC: a team making history

Read our blog from Alfie, who explains how HMRC recently made history by becoming the first tax authority in the world to integrate Open Banking into our systems.

Introducing user research in content design

Read our blog from researcher, Maz, who talks about the challenges and opportunities of being an autistic user researcher in the content design team at HMRC.

A group of HMRC employees sitting round a large table taking part in an interactive activity in a conference setting.

ResCon 5.0: user research conference

Read our blog from Celia to learn more about our 5th annual user research conference, ResCon, held on 27 and 28 September 2022.

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