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Learn more about the role of a Service Designer in our User-Centred Policy team from two former Fast Streamers who have recently joined HMRC’s Policy Lab.
Deputy Director for Product and User-Centred Design, Jeremy, shares his insights on the work the DDaT team do.
Read our blog from Autumn, Senior User Researcher, who explains how innovation fits into the work we do here at HMRC.
Read our blog from Alfie, who explains how HMRC recently made history by becoming the first tax authority in the world to integrate Open Banking into our systems.
Read our blog from researcher, Maz, who talks about the challenges and opportunities of being an autistic user researcher in the content design team at HMRC.
Read our blog from Celia to learn more about our 5th annual user research conference, ResCon, held on 27 and 28 September 2022.