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Compliance
Caseworker

What does the role involve?

As a Compliance Caseworker you’ll use your natural curiosity and investigative skills to ensure that the right taxes have been paid. This will include analysing income and spending, working directly with customers to understand their financial situations. 

 This involves a mix of desk-based investigation and visiting taxpayers in person. This could be at an office, warehouse, pub, bank or wherever their business is based.

We have a number of compliance teams who all work on different types of cases. You’ll work within one of these teams based on business needs.  

Training

The tax system can be complex so, when you join us, we’ll train you for 18 months, investing in you so you can learn everything you need for your role. This will ensure you can offer the best service to our customers.

The training includes a mix of online learning, face-to-face sessions and mentoring from colleagues. As the training progresses, you’ll start to work on real cases, with support from senior caseworkers.

For the first 12 weeks, you’ll need to work full-time hours, even if you’re a part-time worker, or on any other kind of flexible working arrangement.

How we work

Our Compliance Caseworkers find out the facts to make lawful and impartial decisions about the right amount of tax to collect. This makes things as easy and fair as possible for taxpayers and ensures we work within the Compliance Professional Standards.

We’ll train you to understand the law, guidance and procedures that you need to do your work professionally. You’ll learn how to give customers the right information, in the right way, at the right time, so you can feel proud of the work you do.

Inside HMRC Compliance Caseworker roles: How HMRC support me

Hear personal stories from David, Gagandeep and Ahmed about how HMRC supports them both professionally and personally.

Inside HMRC Compliance Caseworker roles: Training for tax success

In this video our caseworkers share their journey. With diverse backgrounds in various industries, they discuss their transition to HMRC, and the comprehensive training they received.

Inside HMRC Compliance Caseworker roles: Supporting the customer

Chris, Ollie, and Georgia share their personal journeys of working in a role in HMRC that combines customer service with a sense of social good.

Inside HMRC Compliance Caseworker roles: Your journey, your way

Our caseworkers share their personal journeys of growth, pride, and purpose in their careers. From starting in with no prior experience to developing into confident professionals.

Rachel’s story

Watch our video to see what it’s like to work as a Compliance Caseworker

Working arrangements

Our Compliance Caseworkers work between 7am and 8pm from Monday to Saturday, up to 37 hours each week.

We sometimes offer part-time and other flexible working arrangements, where you would need to work at least 22 hours each week.

“I love the investigative part of the job, where I’m able to get out and about and meet with customers to find out more about their business.”

Verity

Compliance Caseworker

Compliance blogs

Find out more about what it’s like to work in our Compliance team by reading our blogs.

Start your HMRC journey today by looking at the vacancies we have available.

Discover more about what we do, our business areas and life at HMRC.

Ask our employees questions for an insight into what it’s like to work at HMRC.

Find out more about the work our compliance team does.