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As a desk-based Compliance Caseworker within Campaigns and Projects (C&P), you will be at the forefront of delivering a high volume of compliance cases. These will relate to a variety of targeted compliance projects.
Over time, you’ll develop and build on your skills and knowledge across a wide range of taxes and risks, whilst being supported by helpful colleagues who are experts in compliance casework.
You’ll be dealing with non-compliance through customer interaction using letters, email, webchat and phone calls. Tasks include challenging customers in telephone interviews, identifying compliance risks and performing any intervention activity required.
When you join us, you’ll embark on an induction and training programme lasting up to 12 weeks. This will get you up to speed with the world of HMRC and Customer Compliance and develop your skills and knowledge.
Appropriate training and learning will be provided, to ensure you have the skills required to successfully perform your role, continue your development and achieve the required Compliance Professional Standards as a CCG Compliance Administrative Officer (AO).
On top of this you’ll have support, practical advice, help and assistance from your manager, technical experts and friendly colleagues.
Our roles are 37 hours per week, reflecting the agreed Departmental Working Arrangements (DWA). Campaigns and Projects “standard operating hours” are 7am to 6pm from Monday to Friday.
Here is how we work in Campaigns and Projects:
“One of my favourite things about my job is the team of people I get to work with every day. We all worked in different sectors before this, so we’ve developed a range of skills and knowledge that we share with one another.”
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