Fraud Officers within Counter Fraud, Compliance and Debt (CFCD) work within either the Compliance Team or the Enhanced Review Team, helping to protect public funds and ensure benefit integrity.
Compliance Officer
As a Compliance Officer, you’ll play a vital role in ensuring fairness and accuracy within the benefits system. The purpose? To make sure claimants receive the correct amount of support, by identifying overpayments, underpayments and potential discrepancies.
You’ll use multiple IT systems to examine case details, ensuring you are fully informed before speaking with claimants. Interviews are a key part of the role; structured yet empathetic conversations where you gather facts, ask the right questions, and give individuals the opportunity to disclose any changes in their circumstances. After interviews, you’ll use the information gathered in conversation to update systems, follow up on evidence, and collaborate with colleagues to progress cases efficiently. You will manage your own caseload, check systems for evidence and updates and prepare referrals to other departments with clear and concise recommendations.
If you are detail-orientated, organised and passionate about making a difference, this is a role where your skills matter.
Enhanced Review Officer
Looking for a role where your attention to detail and investigative mindset can make a real impact? As a Case Review Officer in our Enhanced Review Team (ERT), you’ll be at the heart of ensuring benefit claims are accurate and compliant – working closely with the wider DWP and potentially beyond to protect public funds.
Each day brings variety: from team check-ins and system reviews to managing your own caseload of benefit claims. You’ll preview cases, conduct deep-dive assessments and identify discrepancies that require further investigation. Telephone interviews and evidence requests are part of the process, as is writing clear, detailed summaries to support decision making.
You’ll verify documents, liaise with different areas of the business, and ensure claimants meet required timescales. Organisation and adaptability are key – no two cases are the same, and each presents its own unique challenge.
If you’re curious, analytical, and thrive in a fast-paced environment, this is your chance to make a difference.
Real Stories From Our Team
Compliance: A Role That Makes a Real Difference
Compliance is all about making sure things are right – for the people claiming benefits and for the system as a whole. It’s a role that’s full of variety, challenges, and learning.
There’s always something new to discover, and you’re never on your own. If you’re looking for a career where you can make a real difference and grow your skills, Compliance might just be the place for you.
Aiden
Why I Love Working in CFCD
Work-Life balance and Well-being are not just words in CFCD, they have meaning, and I truly believe that within CFCD there is a culture of looking after staff.
I have felt supported throughout my time in Compliance and whether there be a personal or work issue, I know there is always someone to talk to about it.
Laura
Compliance Officer Training
We invest in our people, which is why every new Compliance Officer begins their training journey with our National Compliance Academy. This is a comprehensive 10-week programme designed to give you a strong, confident start in your role.
The academy offers in depth training on benefit systems, legislation, interview techniques and case management all delivered by experienced Compliance Officers invested in your success.
Throughout your training and consolidation period, you’ll be supported by experienced coaches and mentors who are there to guide, encourage and answer any questions you may have.
Once you have graduated from the academy, you will be assigned a buddy who is there to provide you with ongoing, personalised support as you work with your own caseload. Whether it’s navigating systems, preparing for interviews, or managing your caseload, your buddy is there to help you succeed.
From day one as a Compliance Officer, you’ll be part of a team that’s committed to your learning, development and long-term success.
Enhanced Review Officer Training
We know starting a new role can be daunting, which is why the Enhanced Review Team has created a comprehensive 16-week routeway – designed with the people who do the job every day.
Your journey begins with a 2-week induction, giving you a solid foundation in DWP, the support available to you, and an introduction to ERT. From there, you’ll move into technical learning, combining hands-on job shadowing with expert-led sessions to build your confidence and capability.
Next comes a 6-week consolidation period, where you will apply your learning with the full support of a dedicated mentor, your Team Leader, and the Functional Lead Team. You’ll gradually take on more responsibility, and once you are ready, you will complete Line Manager Assurance checks, which show that you are up to speed and have absorbed everything taught in your technical learning.
But the learning doesn’t stop there. You’ll have access to a wide range of resources to deepen your knowledge or specialise in areas that interest you. Whether you’re new to the Civil Service or looking to grow your career, we’ll give you the tools and support to succeed.
Join us and build a careers with purpose, backed by a training programme that sets you up for success from day one.
To support your professional development within CFCD, DWP is committed to helping you gain and maintain membership of the Government Counter Fraud Profession (GCFP).
The GCFP is a cross-Government initiative that sets the standard for counter fraud work across the public sector. It provides a clear framework for developing specialist skills, maintaining integrity, and delivering excellence in fraud prevention, detection and investigation.
The key capabilities that are required for GCFP membership, you will gain naturally through doing your day job; such as conducting interviews, analysing complex information and making evidence-based decisions.
Achieving GCFP membership not only recognises your skills and professional development but may facilitate further career opportunities within the counter fraud community.
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