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Improving the civil
servant experience

The Interoperability OneData Programme aims to create a more flexible, efficient and effective Civil Service in which we use technology and data to manage the workforce intelligently.

The programme has four key projects, each designed to make it easier to be a civil servant in a modern Civil Service.

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The Civil Service employee transfer process is how civil servants move between government departments without resigning from the Civil Service. It enables you to retain continuity of service within the Civil Service. 

The current process is largely manual. It takes you, and the people supporting your move, longer than it should to process your transfer. The Civil Service needs a modern, user-centred solution to transferring employees that works for you. 

Government People Group (GPG) are developing and delivering a digital transfer service that will:

  • improve the user experience and make it easier to be a civil servant moving between departments
  • reduce the time and effort spent on the process
  • reduce the likelihood of payment errors experienced by civil servants
  • improve accessibility to make the transfer process more effective and inclusive
Animation next to the text "We make your move, you make your mark"

This means less time processing for everyone involved. You can focus on what matters most – being excited about your new role!

This summer there will be a pilot of the new digital service with a small number of departments. Feedback from this will shape how the new digital service will be deployed to other departments. This is aiming to be completed by March 2024.

The Government Skills Campus will give you the tools you need to identify, develop and use your skills and learning effectively.

The Civil Service does not currently capture skills and learning consistently. Multiple systems exist and information is unreliable.

The Government Skills Campus will enable you to:

  • record your skills, experience and learning in one place
  • receive personalised recommendations and improved development opportunities
  • access the full learning catalogue from a single location
  • browse potential career pathways and job roles
  • connect with colleagues working in similar areas to share ideas and ask questions
Animation next to the tex "embrace your potential"

It will also enable the Civil Service (including departments and functions) to understand the workforce for: 

  • strategic planning
  • development initiatives and deployment

This means you will be able to achieve your full potential. The Civil Service can understand where gaps exist and effectively plan for the future.

We will be going live with our first pilot groups towards the end of 2023, with a gradual rollout to other areas over 2024 and beyond.

The Central Employee Identifier is a data attribute – uniquely generated and added to employee data. As a civil servant, your data exists in a lot of different places. Some of these include payroll systems, learning platforms and your pension portal. A lot of these systems aren’t connected and linking your data between these can be a challenge. Which is why we’re creating a Central Employee Identifier.

This single, unique identifier allows your data – stored on many different systems in different departments – to be identified accurately and connected quickly. It will link your data to the relevant systems and services. For example, if you transfer to another government department, this unique identifier will enable accurate messaging to all systems that need to be updated.

The Integration Capability will provide a way for data to flow between government systems without human intervention. This will:

  • increase the reliability of data transfers
  • increase the security
  • save civil servant time and effort
Animated web next to the text "you are unique, we are connected"

The Integration Capability will be a vital piece of technology and architectural building block for the interoperability of the back-office processes across the Civil Service. It will transform many back-office processes, automating and streamlining the way employees and departments interact with common services.

The introduction of a Central Employee Identifier, and the development of the Central Integration Hub, are aiming to be piloted later this financial year.

Did you know?

Approximately 5% of civil servants transfer to another government department every year. That’s over 20,000 civil servants. And when you move to another government department, you don’t need to resign. That’s because you are not leaving the Civil Service.

“Through innovation the Interoperability programme is refining processes and removing inefficiencies to create a connected, cohesive Civil Service.”

Mark Thompson
Director of Platforms, Data and Interoperability

Find out more

If you’re interested in learning more about the Interoperability OneData projects, sign up to the Interoperability newsletter at our stall at Civil Service Live events.