Our culture
and values

Find the right balance

With around 2,000 colleagues, weโ€™re big enough to matter, but small enough to care.

In roles across the agency, you can bring your true self to work. Youโ€™ll have the opportunity to work with colleagues from all walks of life, with a wide range of experiences.

We value all perspectives and rely on a diverse mix of life and work experiences. Our customers are representative of people across the UK, and so are we. Youโ€™ll be joining a collaborative culture where everyone can be themselves, be heard, and add value to our work.

You can get involved in one of our staff network groups, joining likeminded people to champion the issues close to you.

Weโ€™ll also support your health and wellbeing, with 24/7 employee assistance, sports club discounts and the Mind Matters mental health group.

Flexible and hybrid working options mean you can find the right balance between your work and home life.

โ€œItโ€™s great working here, the people really make the job enjoyable. My team has been really supportive since I joined, and thereโ€™s an open and inclusive working environment in the office. Iโ€™m an admin officer so am quite junior, but I feel like my work is really valued.โ€

Jack, administrative officer

Staff diversity networks

We have 10 active employee network groups, including:

  • Carers Network
  • Disability & Health
  • FACES Network Group
  • Grass Roots
  • LGBT+
  • Mind Matters
  • No Limit
  • Part Time Workers
  • The Shed
  • Women’s Network Group

Health and wellbeing

We prioritise the well-being of all our employees.

We offer a confidential Employee Assistance Programme (EAP). This is available 24/7 to provide support and guidance on a variety of personal concerns.

And we have an additional range of resources to support you, including:

  • Civil Service Sports Council (CSSC): Discounted membership for sports and leisure activities.
  • Mental Health and Wellbeing Support: We have trained Mental Health First Aiders. We have an employee-led Mind Matters Network. And we offer confidential support from Employee Wellbeing Champions.
  • Occupational Health: You can get confidential advice and support for health issues which affect your work.
  • Employee Support: Youโ€™ll get access to The Charity for Civil Servants, and trade union representation.

Find out more about our locations across the UK.

See our latest vacancies and apply to work with us.

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