As one of the UK’s largest customer service organisations, we put our customers at the heart of everything we do.
Customer Services Group
Find out more about our Customer Services and the work we do.
Customer Services roles
From working patterns to a typical day in the role, find out more about our Customer Service Advisors.
Customer Services blogs
Read blogs from some of our Customer Services Advisors, telling us about their work and what it’s like to work at HMRC.
The Operational Delivery Profession
Our Customer Services form part of the largest profession within the Civil Service. Find out more about the Operational Delivery Profession.
Our customers are at the heart of everything we do and we’re passionate about helping individuals and businesses get their tax right. We couldn’t do all this without our dedicated workforce and we pride ourselves on delivering an inclusive working culture.