HM Revenue & Customs
Blogs about user research
Discover more about the projects our user research team work on to support a range of areas across HMRC.
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Meeting user researcher needs for inclusivity
Senior user researchers, Robert and Niamh talk us through the importance of inclusivity when it comes to user research and community groups.
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Reintroduction to digital experimentation
Read our follow up blog from Product Manager, Yvie, who explains the effectiveness of digital experimentation.
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ResCon 5.0: User research conference
Learn more about our 5th annual user research conference, ResCon, held on 27 and 28 September 2022.
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Introduction to digital experimentation in HMRC
Read our blog from Product Manager, Yvie, who explains the work behind the digital experimentation team at HMRC.
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Introducing user research in content design
Read our blog from User Researcher, Maz, who talks about the challenges and opportunities of being an autistic user researcher in the content design team at HMRC.
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How HMRC user researchers stay at the top of their game
Senior User Researcher, Sara, tells us more about her role and shares her insights on some of the largest digital transformation projects undertaken by government.
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Rescon 4.0: User research conference
Read our blog to get all the highlights from our annual ResCon (user research conference) held in 2021.
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Rescon 3.0: User research conference
Find out more about our 3rd annual user research conference, ResCon, held virtually in 2020.
User research allows us all to develop an understanding of user behaviour which will impact our approach to content design for the better going forward.
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Blogs
Read blogs from our team about their career, experiences, and the work they do as part of the Chief Digital & Information Office (CDIO).
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