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Our culture and values

We are proud to be held in a high regard by our staff who, in the most recent Civil Service People Survey, told us that they were proud to be a part of the FSA, and felt very attached to their involvement in the Agency.

A man with a less-visible disability sitting outside with a colleague, he is wearing a sunflower lanyard.

Engagement

We work hard to maintain high engagement from our staff, who overwhelmingly agree that they feel trusted in their work.

Inclusion

We believe that everyone has an equal right to opportunities for success, so we work hard to promote diversity and inclusion in all its forms.

Staff Networks

From robust supportive policies to our vibrant staff networks, the FSA takes equality seriously.

What our people say

We are proud to be held in a high regard by our staff who, in the most recent Civil Service People Survey, told us that they were proud to be a part of the FSA, and felt very attached to their involvement in the Agency. We work hard to maintain high engagement from our staff, who overwhelmingly agree that they feel trusted in their work.

We believe that everyone has an equal right to opportunities for success, so we work hard to promote diversity and inclusion in all its forms. From robust supportive policies to our vibrant staff networks, which include our disability group, the Faith & Belief Network and the Race & Ethnicity Network, the FSA takes equality seriously.

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“I feel as though I’ve really been able to develop my career over my 18 years with the FSA. Importantly, I have had some outstanding and supportive managers. One went out of their way to call me during my annual leave because they’d seen a fantastic opportunity with the Civil Service Academy, and knew I’d miss out if I didn’t make a move then. I’m so grateful to them; that call helped to bring about a real career breakthrough.”

Solomon Okoruwa – Senior Policy Adviser

“Working for the FSA has been incredibly supportive, especially with my disability that causes fatigue. The ability to work from home has been a game-changer, allowing me to manage my energy levels more effectively. I can create a comfortable work environment tailored to my needs, take breaks when necessary, and avoid the exhausting commute. This flexibility has significantly improved my productivity and overall well-being, making me feel valued and empowered in my role.”

Kate Richardson – Resourcing Partner

Our Values

Our staff generated six values which represent who we are, how we behave and treat each other. These values help us to create a great culture and are represented by the acronym ASPIRE.  

Accountable

We take ownership of our actions and focus on getting things done to assure food you can trust.

Supportive

We have strong, caring relationships with each other and work well within and across teams in the FSA.

Professional

We build trust by competently and confidently delivering to the highest professional standards.

Inclusive

We enable and value everyone’s contribution and embrace people’s wide-ranging characteristics, skills and experience. 

Ready

We are forward thinking and open to change, making sure we are prepared to respond to challenges, whilst protecting our wellbeing.

Evolving

We are empowered to make thoughtful changes to improve what we do for the taxpayer, making sure we continuously reflect on our performance.

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